Privacy Policy | Queen City Windshield

Queen City Windshield, LLC ("Queen City Windshield," "we," "us," or "our") provides mobile auto glass repair, replacement, and ADAS calibration in the Fort Mill, SC and greater Charlotte area. This Privacy Policy explains what information we collect, how we use it, and the choices you have. It applies to our website at queencitywindshield.com, our phone and text line, and the services we provide.

Information We Collect

Information you give us. When you request a quote, schedule service, call, text, or email us, we may collect:

Your name, phone number, email address, and the address where you'd like service performed
Vehicle information such as year, make, model, VIN, license plate, and features (rain sensor, cameras, heated glass)
Insurance information such as your carrier, policy number, and claim number
Photos of your vehicle or glass damage that you send us or that we take during service
Payment information. Card payments are handled by our payment processor; we do not store your full card number.
Anything else you choose to include in your messages to us

Information collected automatically. Like most websites, our site and hosting provider may record basic technical information such as your IP address, browser type, pages visited, and referring website. We may use cookies or similar technologies, including advertising and measurement tools such as Google Ads, to understand how visitors find us and how our site performs. You can block or delete cookies in your browser settings.

How We Use Your Information

To prepare quotes, look up the correct glass for your vehicle, and schedule and perform service
To file, verify, and bill insurance claims on your behalf when you choose to use insurance
To communicate with you by phone, text, and email about your quote, appointment, job, payment, and warranty
To process payments and keep business, tax, and warranty records
To ask for feedback or a review after your service
To improve our website and services and to protect against fraud or misuse
To comply with legal obligations

How We Share Your Information

We do not sell your personal information. We share it only as needed to provide our services:

Insurance companies and claims administrators (for example, LYNX Services or Safelite Solutions) when you ask us to handle an insurance claim
Glass and parts suppliers, limited to the vehicle details needed to order the correct parts
Service providers who help us run the business, such as our job management and billing software, payment processor, phone and texting provider, email provider, website host, and accountant. They may use your information only to provide services to us.
Legal and safety reasons, when required by law, subpoena, or to protect our rights, our customers, or others
Business transfer, if our business is sold or merged, in which case this policy will continue to apply to your information

Text Messaging (SMS)

If you give us your mobile number by submitting a quote request, texting or calling us, or telling us in person that we may text you, you agree to receive text messages from Queen City Windshield about your quote, appointment, job status, payment, warranty, and customer support. Message frequency varies. Message and data rates may apply. Reply STOP at any time to opt out, or HELP for help. Consent to receive texts is not a condition of purchase. See our Terms of Service for full messaging terms.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the categories of sharing described above exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

How Long We Keep Information

We keep job, invoice, and insurance records for as long as needed to honor our lifetime workmanship warranty and to meet tax, accounting, and legal requirements. We delete or de-identify information we no longer need.

How We Protect Your Information

We use reasonable administrative, technical, and physical safeguards, including password-protected business software and limiting access to the people who need it. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Your Choices

Texts: reply STOP to any message to stop receiving texts.
Email: ask us to stop emailing you, or use any unsubscribe link we include.
Access, correction, or deletion: contact us to ask what information we have about you, to correct it, or to delete it. We may need to keep certain records for warranty, legal, or tax reasons.

Children's Privacy

Our services are intended for adults. We do not knowingly collect personal information from children under 13.

Links to Other Websites

Our site may link to or embed tools from other companies, such as our online quote form, maps, and review sites. Their own privacy policies apply to information you give them.

Changes to This Policy

We may update this policy from time to time. The effective date at the top of this page shows when it was last changed.

Contact Us

Queen City Windshield, LLC
Fort Mill, SC
Phone or text: (704) 312-0664
Email: info@queencitywindshield.com